Multifamily Customer Portal Resources

The Multifamily Customer Portal (Portal) is a one-stop platform for developers and property managers working on affordable rental housing projects in Minnesota.

Who can use the Portal?

Development Teams: Easily submit applications and manage the post-selection process for funding from Minnesota Housing's affordable rental housing loan programs.
HUD Section 8 & 811 Owners/Agents: Submit Special Claims packets electronically for efficient processing.

Portal Login

Note: The Multifamily Customer Portal is a separate system from the Property Online Reporting Tool (PORT) used for income and rent compliance reporting for HOME, National Housing Trust Fund, housing tax credits, and deferred loan programs.

How do I access the Portal?

Does your organization need a Portal account?

New Organizations: If your organization is new to the Portal, request an account by completing our online form. Be sure to include your organization's contact information and a list of staff members who need access.
Existing Organizations: If your organization already has a Portal account, but you don't have access, use the Portal Access Change Request Form to request individual user login credentials.

Ready to Log In?

Once you have your account credentials, log in to the Portal.

Additional Notes:

Only one account request is needed per organization.
The recommended browser for the Portal is Google Chrome.

Portal Forms

Project Access Request Form - Need to grant access to specific team members for your project? Use this form to request the necessary permissions within the Portal.
TRACS Voucher Information Sheet - Updating contact information for Special Claims? This information sheet guides you through notifying a TRACS analyst of any changes. Please note: Submit one form per property, and for changes to ownership or management companies, refer to the Request for Action and Change Notification page for further instructions.

When do I use the Portal?

Apply for Funding

Use the Portal to submit applications for the following funding rounds:

2024 Housing Tax Credits (HTC) – 4% Only
2024 Consolidated Request for Proposals (RFP)/2025 HTC Round 1
2024 St. Paul Public Housing Agency (PHA) Project-based Voucher Round

The Portal provides a customized application checklist based on the type of proposal you're submitting, streamlining the process.

Post-Selection

After your project is selected for funding, the Portal facilitates document submissions and collaboration during the due diligence phase. You can choose to submit documents yourself or grant access to team members (architects, attorneys, etc.) to collaborate. We recommend a core team of 2-3 individuals. Refer to the Project Access Request Form for details.

Special Claims

HUD Section 8 and Section 811 Project-Based Rental Assistance owners and management agents use the Portal to submit Special Claims packets electronically. You can track the status of your claims and view upcoming deadlines.

How do I use the Portal?

Training

Publicly Owned Housing Program (POHP)

Application

Getting Started – Get started in the Portal including how to request a user account and log in.
Apply for Funding – Find open funding rounds, create a project using the Apply for Funding Wizard and request project team access.
Project Checklists – Select project characteristics, manage checklist items, and submit a checklist.
Portal Training for POHP Applicants - Webinar recording from January 29, 2024.

Post-Selection

Work on a Selected Project - Work on projects after selection. This tutorial includes an overview of features available on a project.
Due Diligence Checklists - Access due diligence checklists, upload files, and communicate using chatter
Project Documents - Locate letters and agreements shared by Minnesota Housing, download files, and communicate using chatter.
Portal Due Diligence Training for Selected POHP Applicants - Webinar recording from August 1, 2024

Consolidated Request for Proposals and Housing Tax Credit Rounds

Application

What's New in 2024? - Highlights changes made to the Apply for Funding Wizard, project characteristics and application checklist items to support the 2024 Consolidated RFP/2025 HTC Round 1. We also highlight a new feature called Estimated Scores.
What's New in 2023? - Highlights changes to the Apply for Funding Wizard, project checklists, and the Scoring Wizard to support the 2023 Consolidated RFP/HTC Round 1.
Apply for Funding - Find open funding rounds, create a project using the Apply for Funding Wizard and request project team access.
Intent to Apply - Overview of the Intent to Apply process and how to withdraw a project from consideration.
Project Checklists - Select project characteristics, manage checklist items, and submit a checklist.
Scoring Wizard - Use the Scoring Wizard to complete the self-scoring process.

Post-Selection

Work on a Selected Project - Work on projects after selection. This tutorial includes an overview of features available on a project.
Due Diligence Checklists - Access due diligence checklists, upload files, and communicate using chatter
Project Documents - Locate letters and agreements shared by Minnesota Housing, download files, and communicate using chatter.

Special Claims

New Feature: Special Claims Decisions

Special Claims - Create a special claims packet and unit claims for properties with Section 8 and Section 811 Project-based Rental Assistance.

User Guides

Topic specific user guides are linked throughout the Portal so you can access them when you need them. They are also available on the Portal home page and linked below.